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Trend reports can provide an academic outlook as to what is happening in the technology landscape, but not much else. CIOs need a framework to develop concrete insight into...
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Automated Cognition is the driven by advances in AI (artificial intelligence), advanced computing resulting in enhanced algorithms, and machine learning.
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Read our introduction to the 2017 CIO Trends Report that contains summaries of our eight key trends.
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The Digital Ecosystem is driven by near ubiquitous connectivity, powered by a meshed network of objects and devices, and the capacity to have them all access the internet.
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CIOs need a framework to develop concrete insight into what the future is likely to bring, and how it might impact how they operate IT and how their organization does...
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Use this template to document the journey maps you create in working sessions with your design team.
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.
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