Improve Data Quality: Plug the Leak & Bail the Boat

Data quality is a significant issue facing many organizations. Despite the costs and headaches associated with having poor data, most organizations struggle to define and...

Investigate Data Integration Tools

This video will give you some insight into what data integration tools can do for you today, as well as what tiers of solutions are available and some caveats when...

IT Steering Committees in Municipal Settings

Municipalities, with their myriad of departments and services, must manage competing goals and objectives for IT. IT is a scarce commodity and allocating resources without...

Application Integration Method Selection Tool

Use this tool to find the ideal integration method for each of the organization's integrations.

Visual Designer

The Visual Designer is responsible for the end-to-end process of transforming complex product requirements into visually stunning and highly functional user interfaces.

Customer Service Knowledge Manager

To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...

CSM Platform Vendor Demo Script Template

Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their solution's...

Case Study: HHS

The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton...

Data Archiving Policy

The data archiving policy will outline the responsibilities for appropriately preserving and protecting corporate data.

Master Data Management Business Needs Assessment Tool

Use Info-Tech’s Master Data Management Business Needs Assessment Tool to help you identify and document the various data sources in the organization and determine which...
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