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Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and...
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At Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear...
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As an Applications Development & Maintenance leader, you must address the key challenges facing the role. The effective management of legacy applications is one of those...
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Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.
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Organizations must continue efforts to reduce the high proportion of their IT budget spent (typically 70%) on continuing operations, to provide room for new initiatives...
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SaaS ERP belongs on the shortlist for small enterprises and mid-sized divisions of larger enterprises. Make the business case on versatility, not on total cost.
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Witness the power of this fully armed and operational collaboration system, and ensure you make the best Web conferencing decisions for the enterprise.
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Understand what type of benefits your business can achieve from adopting an RIA strategy.
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