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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton...
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Manage SaaS applications and vendors without compromising security, and retain an excellent user experience.
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The data archiving policy will outline the responsibilities for appropriately preserving and protecting corporate data.
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Use Info-Tech’s Master Data Management Business Needs Assessment Tool to help you identify and document the various data sources in the organization and determine which...
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This template is designed to help you build a project charter in a timely manner.
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Effective communication within a project team contributes to overall project success. Lengthy project duration, increased work effort, and multiple project sites may...
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User Acceptance Tests (UATs) are often overlooked on internal software projects because users have already participated in early interface and system tests. Be prepared...
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This tool provides an outline to aid the development of a functional test plan for a software application.
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