Applications - Storyboard

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support

Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

Improve Requirements Gathering – Phases 1-4

This storyboard will help you diagnose your current state and identify gaps between your target requirements gathering model and your current state. It will also assist...

Build a Strong Approach to Business Requirements Gathering – Phase 1: Build the Target State for the Requirements Gathering Process

This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you understand the benefits of requirements optimizations and determine...

Build a Strong Approach to Business Requirements Gathering – Phase 2: Define the Elicitation Process

This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you understand requirements elicitation techniques, determine the...

Build a Strong Approach to Business Requirements Gathering – Phase 3: Analyze and Validate Requirements

This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you create a framework for analyzing and validating business requirements.

Build a Strong Approach to Business Requirements Gathering – Phase 4: Create a Requirements Governance Action Plan

This phase of the blueprint, Build a Strong Approach to Business Requirements Gathering, will help you create control processes for requirements changes and develop a...

Create a Winning BPI Playbook – Phase 1: Launch

This phase of the blueprint will help you define quantitative improvement targets, establish a root-cause formula that identifies process variables, and complete a...

Create a Winning BPI Playbook – Phase 2: Discover

This phase of the blueprint will help you construct a current-state diagram for a level-3 process that is mapped start to finish and is ready for thorough analysis.

Create a Winning BPI Playbook – Phase 4: Design

This phase of the blueprint involves creating a design for process improvements which are drawn directly from the conclusions in Phase 3.

Create a Winning BPI Playbook – Phase 5: Implement

This phase of the blueprint will define the future-state process map and build an implementation plan that includes direction for monitoring the changes made to the...
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