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Marketers only have 7 seconds to capture a visitor's attention but often don't realize that the space between competitors and their company is that narrow. They often...
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Getting a truly accurate picture of satisfaction levels among customers and where to focus efforts to improve satisfaction is challenging. Providers often find themselves...
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IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper...
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Leading search engine optimization methods focus on creating and posting relevant keyword-rich content, not just increasing page rank. Content and keywords should move...
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Workers require access to enterprise products, data, and services anywhere at any time on any device. Give them the device-specific features, offline access, desktop-like...
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Most organizations use project gating and governance frameworks that are not well suited to Agile delivery methods and can stifle their Agile transformation. Use...
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Selecting the right partner for your sourcing needs is no longer a cost-based exercise. Long-term value is derived from selecting the partner who best matches your firm...
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Customers want to consume concise content and information quickly. Websites have limited time to prove their usefulness to a new user. Content needs to be as few clicks...
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As you continue to strengthen business continuity, disaster recovery, and system resiliency, activities to simply "keep the lights on" are not enough. Be pragmatic in the...
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Microsoft Dynamics 365 Finance & Operations is expensive, benefits can be difficult to quantify, and optimization can be difficult to navigate. Take a proactive approach...
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