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Vendors focus on user experience (UX) design as a means of delivering effective human capital management (HCM) solutions. Having the best solution in the world is useless...
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Info-Tech Research Group’s SoftwareReviews division has launched a data-driven review service to assist HR & IT leaders when evaluating the potential selection of human...
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Human capital management (HCM) vendors are using simplification, information, and empowerment in the design of benefits administration features. They are giving employees...
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SugarCRM, a popular contender in mid-market customer relationship management, recently announced it will be acquiring Singapore-based email and calendar integrations...
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Adopt a lifecycle view of talent management to uncover your biggest challenges and ultimately the right platform to overcome them. The first two of the ten lifecycle...
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Docebo Learning Platform has released its Top Trends for eLearning in 2019. While these types of vendor-led research reports align their trends to their product, they can...
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In its most basic terms, a learning experience platform (LXP/LEP) sits on top of your learning management system (LMS) to create a better discovery experience for your...
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Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
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Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use)...
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Analyze the scope of the IoT and the three most prominent enterprise use cases.
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