Text-Based Customer Support Acceptable Use Policy


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Use this template to document acceptable uses of text messaging services (i.e. for improved service delivery) as well as prohibited uses (i.e. inappropriate conversations, non business-related usage).

Use this template in conjunction with the project blueprint, Drive Customer Convenience by Enabling Text-Based Customer Support.

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Search Code: 81898
Published: October 6, 2016
Last Revised: October 3, 2016

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