Text-Based Customer Support Acceptable Use Policy

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Use this template to document acceptable uses of text messaging services (i.e. for improved service delivery) as well as prohibited uses (i.e. inappropriate conversations, non business-related usage).

Use this template in conjunction with the project blueprint, Drive Customer Convenience by Enabling Text-Based Customer Support.

View the Complete Blueprint:

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

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