Project Metric Tracking Tool

Proper benefits tracking and monitoring plays a critical role in ensuring that expected benefits are realized after a project is implemented.

Information Asset Audit Tool

Use this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model.

Wholesale/Retail: ERP Evolution Driven by the Little Guy

The wholesale/retail industry continues to embrace the rewards of Enterprise Resource Planning (ERP). Fueled by small and mid-sized enterprises (SMEs), the ERP market...

BI for Basic Reporting? Consider the Alternatives First

A significant number of organizations implement Business Intelligence (BI) suites when alternative reporting solutions will do. The consequence of doing so is that...

HR Systems Health Assessment Tool

This tool will help you build requirements, assess gaps, and rate functional and integration quality of your HR systems.

Customer Service Management Software Selection Guide

The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...

Build a Strong Technology Foundation for Customer Experience Management

This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Crafting Retention Schedules: A Crucial Step in Records Management

A records retention schedule is a crucial input to document management and Information Lifecycle Management (ILM) initiatives. Developing a schedule requires...

Build Business Buy-In for Electronic Document Management

Electronic Document Management (EDM) is a priority for many IT leaders, but most struggle to help executives gain business support for EDM. A solid EDM solution can...

Is a LAMP Web Development Platform the Right Choice?

An open source solution (OSS) such as LAMP can offer capital cost savings. However, choose LAMP only if the development team has the right skill set and experience to...
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