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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...
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This tool serves to help project and management stakeholders visualize the implementation of Customer Service IT initiatives. It can also aid in the planning,...
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Proper benefits tracking and monitoring plays a critical role in ensuring that expected benefits are realized after a project is implemented.
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Use this tool to compile the results of a comprehensive information asset audit after defining your information domains, project scope, and ILM operating model.
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This tool will help you build requirements, assess gaps, and rate functional and integration quality of your HR systems.
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
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Keep vendor evaluations objective with Info-Tech's Enterprise Content Management (ECM) Evaluation and RFP response tool, and put hard numbers behind ECM vendor claims.
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Use this tool to assess your maturity and fit for a CSM solution.
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