CRM Users Are Not Happy With What AI Provides: They Want More Out of It

Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.

Augmented Reality Use Case Picklist

Use this picklist to identify and document use cases relevant to your augmented reality initiative.

Activate Your Augmented Reality Initiative – Phase 3: Communicate Project Decisions to Stakeholders

This phase of the blueprint, Activate Your Augmented Reality Initiative, will help you communicate the steps of your initiative to your key stakeholders and understand...

Medica Selects Altruista Health’s GuidingCare Platform to Provide Better Service to Its One Million Members

Non-profit health plan organization Medica announced that it has selected GuidingCare as its patient-centered care management platform to facilitate care management and...

Enable Omnichannel Commerce That Delights Your Customers

Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
  • guided implementation icon

Enable Omnichannel Commerce That Delights Your Customers – Phases 1-2

Having a well-rounded commerce strategy is essential to providing a strong customer experience. Blend traditional and e-commerce channels to allow your customers to...

2020 Applications Priorities Report

Use Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize...

Salesforce Debuts a New Conversational UI at Dreamforce 2019 – But Will It Speak to End Users?

Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution.

Epic and Humana Create an Alliance to Improve Patient, Provider, and Payer Experience

The alliance between Epic and Humana is centered on creating better data insights as well as improving patient and provider interactions at the point of care.

Activate Your Augmented Reality Initiative – Phase 2: Finding Space for Augmented Reality

This phase of the blueprint, Activate Your Augmented Reality Initiative, will help you envision augmented reality's transformative potential for your organization by...
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us