2020 Applications Priorities Report

Use Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize...

Epic and Humana Create an Alliance to Improve Patient, Provider, and Payer Experience

The alliance between Epic and Humana is centered on creating better data insights as well as improving patient and provider interactions at the point of care.

Salesforce Debuts a New Conversational UI at Dreamforce 2019 – But Will It Speak to End Users?

Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution.

Cerner Is Consolidating Control of Public-Sector EHR

85% of all electronic health record (EHR) licenses in large hospitals are controlled by Cerner and Epic, two competing EHR vendors. KLAS Research, who first highlighted...

Harris Healthcare Group Balloons With Uniphy

Uniphy Health Systems has been acquired by Harris Healthcare Group. The acquisition enables Harris Healthcare to offer a secure method of communication for practitioners...

Salesforce Outage Leaves Organizations Scrambling to Cover Core Processes for CRM

A Salesforce outage on May 17, 2019 left many of the popular CRM vendor’s customers in a lurch. The incident highlights that even reliable, big-name vendors like...

SugarCRM Acquires Salesfusion to Enhance Its Marketing Automation Street Cred

Effective marketing automation is an integral part of building a strong sales pipeline. To bolster its capabilities for robust marketing automation, popular mid-market...

Oracle CX Cloud: A Compelling Solution for Those Leveraging Other Components of the Oracle Cloud Ecosystem

Oracle has faced an upswing of strong competition in the CRM and customer experience marketspaces: despite this, the Oracle CX Cloud portfolio delivers compelling value,...

Salesforce Jumps on the Blockchain Hype Train at TrailheaDX

Blockchain has been a much-touted innovation for improving the creation of trusted partner networks. Salesforce recently jumped on the blockchain hype train at its...

Three-Day Cerner Outage Leaves Arizona Patients in the Dark

An EHR system outage occurred during a Cerner software upgrade at Abrazo Health Hospitals in Arizona. The outage persisted for three days, delaying patient care during...
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