Customer Relationship Management - Blueprints

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Customer Service Management Software Selection Guide The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
Build a Strong Technology Foundation for Customer Experience Management This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
Customer Relationship Management Platform Selection Guide Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
Develop an IT Strategy to Support Customer Service Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...