Customer Relationship Management - Blueprints

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Enable Omnichannel Commerce That Delights Your Customers Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
Customer Relationship Management Platform Selection Guide Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
Develop an IT Strategy to Support Customer Service Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
Customer Service Management Software Selection Guide The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...