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Building or managing a global network has its share of problems and challenges. For most small enterprises, it is impractical to manage international circuits, various carriers, and local, in-country loops. Although some companies are primarily interested in obtaining the required connectivity at the lowest price, there are other important points to consider.
- Service bundling for more favorable pricing terms.
- Managed services may offer the best service level guarantees.
- Quality of Service (QoS) guarantees differ among global carriers.
- Global providers typically offer Service Level Agreement (SLA) choices.
The above points should be considered and addressed as an integral part of a small enterprise's global network strategy.
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2 Comments
Excellent insght and guidace, with sufficient level of specificity!
I wish I'd read this paper before starting negotiations. As it is, I'm now on the final stretch, and getting the provider to answer questions about SLA's is painful.