Small enterprises are familiar with the increased costs associated with global network requirements. However, the ability to obtain the requisite service levels at all locations can be more difficult than anticipated and may be worth a premium...

As companies become increasingly reliant on Wide Area Networks (WANs) to keep geographically disparate locations connected to corporate resources and applications, the choice of a WAN service provider becomes increasingly important. Enterprises...

Many multi-site enterprises use dedicated T1 lines to connect branch offices. Not so long ago, T1s were the only option for many locations, but emerging alternatives offer more bandwidth at a much lower cost than dedicated T1 lines. In some...

In-Depth Report

Using home-based or virtual call center agents to augment or replace traditional brick-and-mortar call center agents seems like a great idea. Virtual agents can offer many benefits, including increased scheduling flexibility, reduced...

Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling reasons to consider centralization, many companies overlook the increased...

Note

Multiprotocol Label Switching (MPLS) is a compelling replacement for aging Frame Relay networks. Use this downloadable checklist to help assess and select MPLS service providers.