Template/Policy

The Data Integration (DI) Specialist must successfully organize and supervise all DI initiatives. The individual is responsible for managing the flow of data between databases, apps, and Cloud services.

Tool

This tool will help you determine whether or not data integration (DI) is required at your organization, the type of tool needed to support your DI needs, as well as the suitability of deployment methods based on your organization's personnel,...

Note

The progressive movement of business areas into the Cloud is calling attention to the need for stronger data integration (DI) planning in most organizations. Data transaction now need to be made between On-Premise apps, On-Premise and Cloud...

Solution Set

Organizations have been neglecting their data integration needs for years, but now the growing adoption of Cloud applications is complicating the situation even more. This set confronts and explains that challenge, then leads organizations...

Template/Policy

This template provides a guideline for agenda planning of IT Activity Assessment meetings. It outlines how long certain agenda items should take, as well as what should be covered in the meeting to get the most out of the discussion.

Video

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over a third of implementations increasing costs. This video will discuss...

Solution Set

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Ongoing management of the vendor relationship must go beyond strict performance measurement.

Note

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over a third of implementations increasing costs.

Tool

Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.

Template/Policy

Use this template to define normal application maintenance business hours, after-hours support, priority guidelines, and response times based on priority.

Template/Policy

Service catalogs are as diverse as the organizations that use them. To be effective, service catalogs must be appropriately scoped and crafted to meet predefined objectives and audiences.

Template/Policy

Service catalogs are as diverse as the organizations that use them. To be effective service catalogs must be appropriately scoped and crafted to meet predefined objectives and audiences. Use this template to document the IT service catalog.

Tool

Service catalogs are as diverse as the organizations that use them. To be effective, service catalogs must include elements that fit the objectives that the service catalog was designed to achieve.

Template/Policy

Committing resources to establishing a set of formal procedures for monitoring and reporting on data center infrastructure service levels is a big investment. This SLA template will help you to document target service levels for the business if...

Solution Set

Service Level Agreements (SLA) are the intersection between the provisioning of bulk data center services at lowest cost, and the measurable (and unmeasurable) business service expectations. Data centers are structured to provide lowest-cost,...

Template/Policy

Ongoing management of the Service Level Agreement (SLA) and co-location contract is critical for a successful co-location engagement. Assessments should be conducted at least annually to ensure the co-location vendor is complying with the...

Clear and concise service level agreements (SLAs) help ensure that both the customer and vendor in an application maintenance outsourcing (AMO) initiative are on the same page. Create effective AMO SLAs by learning from this case study...

IT organizations continue to investigate ways to cut costs and still deliver reliable network services. As a result, evaluating current network management capabilities against actual requirements is a good place to begin. When network service...

Template/Policy

Small enterprises that engage in application maintenance outsourcing (AMO) need solid service level agreements (SLAs) to start the relationship off on the right foot. Use this customizable AMO SLA template to ensure that the organization...

Clear and concise service level agreements (SLAs) help to ensure that all of the parties involved in an application maintenance outsourcing (AMO) initiative are on the same page. Learn the ins and outs of AMO SLAs and save time by using the ITA...

As the need for particular maintenance activities waxes and wanes, small enterprise IT managers who outsource their application maintenance often face the challenge of dealing with varying levels of resource demand. Move seamlessly through...

Any enterprise can be adversely impacted by poor vendor performance - especially when it is a key vendor. These vendor problems can be especially traumatic for small enterprises with little or no recourse. As a result, IT managers should make it...

Video

Application maintenance outsourcing (AMO) often involves peaks and valleys in resource demand as the need for support activities waxes and wanes. This videocast highlights how several IT executives interviewed by Info-Tech manage fluctuations in...

The higher the network availability metric, the more reliable the network should be. However, unless network resiliency and its direct impact on service levels are also addressed, even a high availability network can underperform. To maintain...

Organizations of any size can succeed at application maintenance outsourcing (AMO) by instituting strong governance. Follow the strategies of a CIO, in a small organization in the insurance industry, who used AMO to offload non-core tasks and...

Moving IT to a business-centric IT delivery model is a process that continues to challenge small and midsized enterprises. Gauge the enterprise's current ITSM maturity by learning why and how other small and midsize enterprises are moving to...

Moving IT to a business-centric, services oriented model is a process that continues to challenge fast growing small and mid-sized enterprises. Info-Tech In-Depth Research interviews provide valuable insight on what drives organizations to...

Small enterprises have invested substantial amounts of time and money to construct and effectively manage their network infrastructures. As wireless continues to penetrate small enterprises, concerned managers ask if and how they should...

Tool

This tool is designed to help organizations determine their top tactics for cost reduction within the end-user support service area. The tactics provided in this tool are a starting point for organizations seeking to reduce their end-user...