Many IT leaders feel that the productivity and operational benefits gained by deploying IP Telephony (IPT) will greatly improve the working environment for employees and service to customers. However, given the complexity and costs of proposed projects, it can be difficult to communicate and reinforce this value to business leaders.

This research note will help IT leaders that are working to make the case for IPT by focusing on:

• Pinpointing the expected benefits of IPT.
• Major costs to consider when making the change.
• Moving forward with plans for IPT.

Determine if the enterprise will benefit from IPT by conducting both financial and non-financial analysis to understand the real-world costs and benefits.