Tool

Managing telecom expense is a challenge when bills are not managed centrally or consolidated in a single file. Identifying cost-savings and synergy opportunities are also difficult if your telecom bills and information regarding telecom services...

Note

Telecom Expense Management (TEM) is a set of IT practices that organizations should not ignore; TEM can reduce telecom costs by 10% without affecting telecom service levels. Understand the benefits of optimizing telecom expenses and implement...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Tool

Organizations can find it difficult to realistically gauge the appropriateness of moving to IP Telephony (IPT) from traditional telephony systems. Use this tool to better understand organizational suitability for IPT and recognize the benefits...

It is important to recognize the productivity and operational benefits of an upgrade to IP Telephony (IPT), yet communicating the ultimate business value to management can be a challenge. Ensure that the case for an IPT upgrade is complete, and...

Template/Policy

Preparing a proposal for an upgrade to IP Telephony (IPT) can be a challenge for many IT leaders as most organizations require formal justification before moving forward with the project. Take advantage of this sample proposal and make sure to...

Video

When considering the upgrade to an IP Telephony (IPT) system, it is important to fully understand the effects that this project will have on a number of organizational factors. Evaluate enterprise appropriateness as well as the associated costs...