New employees possess a range of computer skills. Some are complete neophytes, while others may know more about a given software package than you do. A basic skills assessment saves desktop support staff the time necessary to "feel out" a given user's proficiency, and also captures valuable knowledge that can be used for developing departmental training strategies. Use this basic skills assessment to get upfront knowledge of new users' skills before you offer orientation, training, and support.
Basic Skills Assessment Template
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