Amazon began experiencing an outage on their Elastic Block Store (EBS) service in the early hours of April 21, 2011. This event triggered outages of other Amazon services, including the Elastic Compute Cloud (EC2) service. Several well-known...

(8-Mar-11) Cloud computing can represent a net gain in data security and system reliability – especially for small businesses with aging computers and data stored on hard drives that rarely -- if ever -- experience a back up. But that doesn’t...

You have watched the industry strategic energies move over time from fewer users of more powerful machines, to a global base of users of many types of less-expensive computing and communications devices. It is almost fair to wonder about the...

(23-Jan-10) Online collaboration tools that let you work with far-flung co-workers and clients have moved into the mainstream of small business computing in the last few years. And while most small business owners understand why they should be...

(7-Dec-09) Virtual or cloud-based workloads should always be connected to identity and security management features no matter where in the enterprise they travel, according toNovell Canada chief Ross Chevalier. This idea is the key...

(9-Sep-09) Taking a page from the Salesforce.com playbook, SugarCRM has announced the availability of Sugar Community Edition on Amazon EC2 to provide CRM developers with an easy-to-deploy development environment in the cloud.

Contain your excitement, here comes another new Windows operating system from Microsoft. On October 22, barely three years after it debuted the less-than-stellar Windows Vista, Microsoft will launch Windows 7.

(Network World) - Sunnyvale, Calif.-based chipmaker AMD Inc. rounded out its Istanbul portfolio with the release on Monday of two six-core processors, for power-constrained and power-hungry data centre environments. "We are continuing the...

(IT Business) - Canadian tech experts praise Microsoft Office's 2010 Web app offerings. Here's why the Google should step up the pace following Redmond's step into the Cloud

(Processor) - As cool as it may be to have the latest-generation computing architectures running in your enterprise's systems, many IT applications don't need the speed. Some systems and components just need to work well enough with modern...

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The first task in developing an Infrastructure Direction is to identify weaknesses and gaps. The health of current technical components and their ability to support the business as it changes strategically are critical elements of mapping a...

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The Operations Analyst's role is to ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Operations...

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The Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical...

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The Desktop Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and...

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Use this basic skills assessment to get upfront knowledge of new users' skills before you offer orientation, training, and support.