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Enterprises looking for an alternative to Exchange, but not interested in outsourcing, have several solid options. Look for Microsoft interoperability, lighter hardware...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider the type and complexity...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Flowchart SOPs (Standard Operating Procedures) are best suited to procedures that...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider using a Step-by-Step...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Change management has become entrenched in the 21st century. Organizational change provides a great opportunity for enterprises to build a more effective, and more...
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Confused about which e-mails to retain, and for how long? IT leaders must demand clear guidance from the enterprise. IT can influence retention policy formation by...
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6:45 minutes - This podcast explores the awareness of green issues and the adoption of green technologies within the IT environment.
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Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...
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