Operations Management - Tools

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SLA Project Roadmap Tool Document the projects that will improve current service levels and better satisfy the needs of the business.
Service Catalog SLA Metrics Tracking Template Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
Service Desk SLA Metrics Tracking Template Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
Release and Deployment Management Metrics Tool This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
Release and Deployment Management Gap Analysis Tool This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...