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(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). IT leaders don’t have it easy. Maintaining a secure and reliable...
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Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.
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Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.
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This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...
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Functional groups behave like categories for LOB services. Included here are common services performed by functional groups found in many organizations.
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech’s methodology, and understand the four ways we...
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This blueprint will help you develop a roadmap for your service management program.
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Define your services and their categories by using this pool of services.
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