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A CRM system is a critical component to deliver services to customers. It is essential to the organization; therefore, the usage of the CRM needs to be maximized. In...
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Use this tool to define applications and capabilities around your CRM. This will be used to conduct an application portfolio assessment for your CRM.
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This tool accompanies the Get the Most Out of Your CRM blueprint and is used to document and assist with this process.
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A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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