Amazon and Salesforce Join Forces to Improve Their Contact Center Value Propositions

Salesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...

Krow Adds New Features to Improve Its Performance and Augment User Experience

Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending...

Cerner EHR Partners With Uber to Improve Healthcare Logistics

A new partnership has formed between Cerner and Uber, as reported in Forbes. Together the electronic health records (EHR) vendor and ridesharing giant are planning to...

Conversational UI Is the Talk of Oracle OpenWorld 2019

Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced...

Oracle's Introduction of Redwood UX Paradigm a Step Towards Better End-User Adoption

Oracle introduced its new “Redwood” UX at Oracle OpenWorld 2019, promising a better – and more consistent – user experience across the bulk of its enterprise application...

Freshworks Acquires Its 18th Start-Up, Enhancing Its Product Manager Collaboration Tool

Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.

eClinicalWorks EHR to Be Implemented Across Hundreds of Clinics

eClinicalWorks has been selected to replace a legacy, in-house developed EHR across more than 200 practices that are part of the Advocare health network.

Artificial Intelligence Takes the Stage at Oracle OpenWorld as a Major Bet for the Enterprise Software Giant

Artificial intelligence (AI) has been a key focus area of investment for major enterprise application vendors, and Oracle is no exception. At Oracle OpenWorld 2019,...

Meditech Expanding EHR Feature-Sets Internationally

Meditech EHR looks to fill the international void left by Cerner and Epic by complying with international health regulations.

Epic and Humana Create an Alliance to Improve Patient, Provider, and Payer Experience

The alliance between Epic and Humana is centered on creating better data insights as well as improving patient and provider interactions at the point of care.
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