Establish a Rigorous Problem Management Process Storyboard Sample
Improve service quality by decreasing the frequency and impact of incidents. Implement a rigorous Problem Management (PM) process that will eliminate recurring issues and also prevent new incidents from occurring.
This research will help you:
- Understand the value of a standardized process for problem management.
- Create a culture of reporting and process adherence for the service desk and problem management staff.
- Collect diagnostic data that will enhance root cause analysis.
- Transform current problem management processes to be proactive rather than reactive.