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Transform IT Through Strategic Organizational Design

Is your IT organizational design built for success?

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Your Challenge

  • Misaligned organizational structures are inefficient and cause delayed decision making, resulting in decreased performance and quality.
  • However, completing a full IT organizational redesign is highly disruptive, and such change needs planning and clear vision.
  • Too often organizations make small adjustments that work as a Band-Aid solution but don’t enable strategic growth.

Our Advice

Critical Insight

  • Structure follows strategy. Your organizational design must be built to enable the key capabilities that are important to your organization.
  • Treat organizational design like a project. Make sure you get a strong project team of IT leaders to build the program.
  • Leverage COBIT 5 as the building blocks to construct your ideal target state organizational design.
  • Iterate for organizational design success. It’s important to trust your instincts, but don’t expect to get it right the first time. Encourage iteration as the path to success.

Impact and Result

Successful completion of the IT organizational design project will result in the following outcomes:

  1. Buy-in for IT organizational design project.
  2. Prioritization of IT capabilities.
  3. New IT organizational structure.
  4. Finalized IT organizational leadership team.
  5. Implementation of IT organizational design roadmap.

Research & Tools

2. Prioritize IT capabilities

Identify the current level of structure effectiveness and prioritize capabilities.

3. Build the IT organizational sketch

Identify work units and define BRM function.

4. Build the target structure

Define key roles, mandates, span of control, and competencies.

Guided Implementations

This guided implementation is a five call advisory process.

Call #1 - Structure the project

Discuss CIO Business Vision assessment, review project team list, and identify opportunities to address pain points. Review the project charter.

Call #2 - Prioritize IT capabilities

Assess your current IT organizational chart. Discuss current capabilities and prioritize them. Review the IT Organizational Design Capability Assessment.

Call #3 - Build the IT organizational sketch

Group capabilities into work units and create a mandate for each work unit. Determine the role of BRM.

Call #4 - Build the target structure

Identify key jobs and roles for the target organization. Define the span of control and reporting relationships. Define needed competencies.

Call #5 - Implement changes

Define approach to change, complete stakeholder analysis, create communication plan and implementation plan.

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IT Organizational Design Course

Improve performance through a fit-for-purpose organizational design.
This course makes up part of the People & Resources Certificate.

Course information:

  • Title: IT Organizational Design Course
  • Number of Course Modules: 5
  • Estimated Time to Complete: 2-2.5 hours
  • Featured Analysts:
  • Carlene McCubbin, Sr. Research Manager, CIO Practice
  • James Alexander, SVP of Research and Advisory, CIO Practice
  • Now Playing: Executive Brief

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Make the Case

The Purpose

  • Understand the value of IT organizational design.
  • Learn the keys to successful organizational design.
  • Assess the value of IT organizational design for your organization.

Key Benefits Achieved

  • Achieve an understanding of the value of IT organizational design and determine the value for your organization.




Assess the value of IT organizational design for your organization

  • Decide if now is the right time for an IT organizational design transformation

Module 2: Structure the Project

The Purpose

  • Create the project charter to structure the IT organizational design project.

Key Benefits Achieved

  • Project charter in place to act as guiding document throughout the course of project execution.




Understand the corporate strategy


Identify IT organizational design pain points


Determine which design archetype is right for you


Determine the organizational design project goals


Define project KPIs


Define project RACI


Build a project charter and gain approval

  • Completed project charter and obtained approval

Module 3: Prioritize IT Capabilities

The Purpose

  • Assess IT’s capability to deliver on business needs.

Key Benefits Achieved

  • Understanding of current capabilities.
  • Prioritized capabilities determined.




Understand the role of COBIT in organizational design

  • Capability assessment results

Define current work units

  • Defined current work units

Identify the current level of effectiveness and prioritize each COBIT capability

  • Prioritized list of capabilities

Review the amount of time and resources you are spending on capabilities

Module 4: Build the IT Organizational Sketch

The Purpose

  • Build the IT organizational sketch as the high level plan.

Key Benefits Achieved

  • Completed organizational sketch.




Identify work units

  • Identified work units

Apply organizational design principles


Define BRM function


Estimate workload

  • Estimated workload

Create work unit mandates

  • Created work unit mandates

Module 5: Build the Target Structure

The Purpose

  • Build the ideal target IT organizational structure that meets your organization’s needs.

Key Benefits Achieved

  • Target structure built.




Define key roles

  • Key roles defined

Determine the role mandate

  • Role mandates defined

Determine the span of control

  • Span of control determined

Determine role competencies

  • Role competencies determined

Build job descriptions

  • Job descriptions

Identify IT leaders

  • IT leaders identified

Module 6: Implement Changes

The Purpose

  • Implement IT organizational design changes successfully.

Key Benefits Achieved

  • Successful implementation of changes keeps stakeholders happy and ensures original goals of the reorganization are met.




Determine approach to change


Conduct a stakeholder analysis


Communicate reasons for organizational structure changes


Identify key organizational changes to be made


Build an implementation roadmap


Hold a kick-off meeting

  • Implementation roadmap