Train Managers to Strengthen Employee Relationships to Improve Engagement

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The responsibility of employee engagement has been on the shoulders of HR and the executive team for years, but managers, not HR or executives, should be primarily responsible for employee engagement.
Managers often fail to take steps to improve due to the following reasons:
- They don’t understand the impact they can have on engagement.
- They don’t understand the value of an engaged workforce.
- They don’t feel that they are responsible for engagement.
- They don’t know what steps they can personally take to improve engagement levels.

Our Advice

Critical Insight

Managers have a large impact on employee engagement and retention. According to McLean & Company’s engagement data, every 10% increase in the category “my manager inspires me to improve” resulted in a 3.6% increase in an employee’s intent to stay.
To improve the manager relationship driver, managers cannot abdicate the responsibility of strengthening relationships with employees to HR – they must take the ownership role.

Impact and Result

When an organization focuses on strengthening manager relationships with employees, managers should be the owner and IT leadership should be the facilitator.
Info-Tech recommends starting with the three most important actions to improve employee trust and therefore engagement: inform employees of the why behind decisions, interact with them on a personal level, and involve them in decisions that affect them (also known as the “3 I’s”).
Use this blueprint to prepare to train managers on how to apply the 3 I principles and improve the score on this engagement driver.

Train Managers to Strengthen Employee Relationships to Improve Engagement Research & Tools

1. Make the case

Educate managers on the impact they have on engagement.

2. Prepare for the training session by understanding key concepts

Learn the 3 I’s of engagement and understand IT leaders as role models for engagement.

3. Plan the training session and customize the materials

Determine the logistics of the training session: the who, what, and where.

4. Track training success metrics and follow up

Determine ways to track the impact the training has on employee engagement.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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