Select a Business Process Management Tool | Info-Tech Research Group

You have been tasked with selecting a BPM tool for your organization. It is now your job to determine what processes, if any, would benefit from automation via BPM.
BPM tools are not a plug-and-play technology, making the need for proper scoping, strong solution selection, and a well-planned implementation critical for effective utilization of the BPM suite.
Selecting right tool is a critical step in delivering cost savings, improved customer satisfaction, and expanded revenue platforms.

Our Advice

Critical Insight

There is process management work to be done upfront for a successful BPM tool selection.
Vendors prefer that processes are at a target state before being automated.
It is critical to map business processes in addition to gathering requirements for the BPM solution.
Identify the processes that are the most ready to automate, to help the vendor know where to start.

Impact and Result

Enable IT to be a trusted partner in BPM selection; the business will own the requirements and be involved from the beginning.
Understand where the BPM market is going.
Take advantage of traceable and auditable selection tools to run an effective evaluation and selection process.

Select a Business Process Management Tool Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should use a traceable approach to BPM selection, review Info-Tech’s methodology, and understand the ways we can support you in completing this project.

Select a Business Process Management Tool – Executive Brief

1. Understand BPM

Understand BPM and its core capabilities to assess project readiness.

2. Map processes and gather requirements

Gain an understanding of process mapping and embark on the requirements gathering process.

3. Select a BPM tool and hand off to vendor for implementation

Build an RFP, invite vendors for product demonstrations, and present the selection decision to relevant stakeholders.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Delta Dental of Washington

Guided Implementation

1/10

N/A

N/A

* There seemed to be a lack of recent/current experience with some of the tools; * Specific and targeted questions were not answered, for example ... Read More

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Authors

Stewart Bond

Rachel D'Hollander

Samuel Leese

Contributors

Sandy Kemsley, BPM Industry Analyst and Architect, Kemsley Design Ltd.
5 anonymous external contributors

Search Code: 75076
Last Revised: September 3, 2019

TAGS:

BPM, Business process management, Business process automation, process automation, robotic process automation, rpa, process mapping, process improvement, BPM vendor selection, bpm requirements, bpm rfp, Video, Whiteboard, Whiteboard Series

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