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Select a Business Process Management Tool

A standardized approach to process orchestration and automation.

  • You have been tasked with selecting a BPM tool for your organization. It is now your job to determine what processes, if any, would benefit from automation via BPM.
  • BPM tools are not a plug-and-play technology, making the need for proper scoping, strong solution selection, and a well-planned implementation critical for effective utilization of the BPM suite.
  • Selecting right tool is a critical step in delivering cost savings, improved customer satisfaction, and expanded revenue platforms.

Our Advice

Critical Insight

  • There is process management work to be done upfront for a successful BPM tool selection.
  • Vendors prefer that processes are at a target state before being automated.
  • It is critical to map business processes in addition to gathering requirements for the BPM solution.
  • Identify the processes that are the most ready to automate, to help the vendor know where to start.

Impact and Result

  • Enable IT to be a trusted partner in BPM selection; the business will own the requirements and be involved from the beginning.
  • Understand where the BPM market is going.
  • Take advantage of traceable and auditable selection tools to run an effective evaluation and selection process.

Select a Business Process Management Tool Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should use a traceable approach to BPM selection, review Info-Tech’s methodology, and understand the ways we can support you in completing this project.

1. Understand BPM

Understand BPM and its core capabilities to assess project readiness.

2. Map processes and gather requirements

Gain an understanding of process mapping and embark on the requirements gathering process.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Understand BPM
  • Call 1: Establish a common definition of process mapping and its relation to BPM.
  • Call 2: Determine organizational readiness for a BPM initiative.

Guided Implementation 2: Map processes and gather requirements
  • Call 1: Understand business process improvement techniques.
  • Call 2: Review requirements gathering findings.

Guided Implementation 3: Select a BPM tool and hand off to vendor for implementation
  • Call 1: Review BPM marketplace.
  • Call 2: Determine BPM selection strategy.
  • Call 3: Review vendor RFP responses.
  • Call 4: Establish stakeholder communication plan.


Stewart Bond

Rachel D'Hollander

Samuel Leese


  • Sandy Kemsley, BPM Industry Analyst and Architect, Kemsley Design Ltd.
  • 5 anonymous external contributors
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