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Redesign Your IT Organizational Structure

Reorganizations are difficult to get right. Take a strategic approach that provides operational stability in the now and flexibility for the future.

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  • Dan Humbert, IT Director, YMCA of Central Florida
  • John Arnold, CTO, Paysafe Group
  • Alan Fralick, CIO, Oldcastle Materials, Inc.
  • Nurith Rochon, CEO, Advanced Knowledge Innovations Inc.
  • 2 anonymous contributors

Your Challenge

  • An organizational redesign represents a critical opportunity to ensure IT is aligned with the strategic direction of the organization.
  • A large variety of approaches and competing priorities make the task of implementing the best-fit organizational design highly complex and difficult to navigate.
  • External competitive influences and leading technological trends further complicate finding the right approach.

Our Advice

Critical Insight

  • Structure is not just your organization chart. Your structure will dictate how roles function and how people work together to create value. It is the key enabler of your strategic direction.
  • Balance adaptability and stability. You need to be able to adapt to change, but have a strategic baseline to assess whether that change fits the bigger picture.
  • Change in practice, not just on paper. Redesign requires constant caring and feeding to see through to the finish line. You role as a champion of change is critical to success.

Impact and Result

  • Define a set of organizational design principles that will act as a manifesto for change, providing a critical checklist so that structure does not devolve from the organization’s strategy.
  • Visualize IT’s structure with a customized operating model, clearly demonstrating how IT creates value and how work flows in and out of the department.
  • Define future-state work units, roles, and responsibilities that will enable the IT organization to complete the work that needs to be done.

Research & Tools

Start here – read the Executive Brief

Read this Executive Brief to understand the challenges associated with organizational redesign and how Info-Tech's methodology can help you navigate your way forward.

1. Craft organizational design principles and select an IT operating model

Start with crafting a set of organizational design principles that will govern your organizational restructuring through key strategy-aligned criteria.

2. Customize the IT operating model

Customize your operating model to fit the nuances of your organization's strategy and influencing factors.

3. Architect the target-state IT organizational structure

Turn your IT operating model into an organizational structure for the future.

4. Communicate the benefits of the new organizational structure

With your new organizational structure in hand, craft a communications plan to address key concerns and retain buy-in from all relevant parties.

Guided Implementations

This guided implementation is a seven call advisory process.

Guided Implementation #1 - Build design principles and operating model

Call #1 - Craft a set of organizational design principles
Call #2 - Select a baseline operating model

Guided Implementation #2 - Customize the operating model

Call #1 - Determine target-state sourcing and centralization
Call #2 - Customize and heat map the IT operating model

Guided Implementation #3 - Define roles and work units

Call #1 - Define target-state work units
Call #2 - Define roles and responsibilities within new work units

Guided Implementation #4 - Communicate to stakeholders

Call #1 - Plan stakeholder communication

Info-Tech Academy

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IT Organizational Design Course

Improve performance through a fit-for-purpose organizational design.
This course makes up part of the People & Resources Certificate.

Course information:

  • Title: IT Organizational Design Course
  • Number of Course Modules: 5
  • Estimated Time to Complete: 2-2.5 hours
  • Featured Analysts:
  • Carlene McCubbin, Sr. Research Manager, CIO Practice
  • James Alexander, SVP of Research and Advisory, CIO Practice
  • Now Playing: Academy: IT Organizational Design | Executive Brief

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Decide on Design Principles

The Purpose

  • Craft a set of design principles that are aligned with the organization’s strategic direction and external/internal influencers.

Key Benefits Achieved

  • A set of governing criteria for future organizational structure changes.




Brainstorm the implications of your IT strategy on your organizational structure.

  • List of points and opportunities for new organizational structure

Use your collected data to conduct an analysis of current pain points and opportunities.

  • Review of Info-Tech diagnostic data

Create your finalized list of design principles.

  • List of custom-fit organizational design principles

Module 2: Select Operating Model and Organizational Structure

The Purpose

  • Select an operating model, customize it to meet the nuances of the organization, and land on a baseline organizational sketch.

Key Benefits Achieved

  • Create a custom-fit visualization of the way IT creates value.
  • Define IT’s core capabilities and where they lie within the organization.
  • Land on a baseline organizational sketch to be customized later.




Finalize your operating model selection.


Customize the IT operating model.

  • Customized IT operating model

Decide on a baseline organizational structure.

  • Heat mapped (for gap analysis) IT operating model

Module 3: Customize Organizational Structure

The Purpose

  • Customize the new organizational structure to meet the future-state needs of the organization.

Key Benefits Achieved

  • Newly defined work units.
  • Categorized IT capabilities by work unit.
  • Clear accountabilities and responsibilities for core IT capabilities.




Customize baseline work units to fit your organization’s future state.

  • Defined future-state work unit structure

Categorize your IT capabilities within your defined work units.

  • Categorized IT capabilities by work unit

Delineate accountabilities and responsibilities for your IT capabilities.

  • Capability-based RACI chart

Module 4: Define Roles and Finalize Work Units

The Purpose

  • Finalize the organizational structure by defining future-state roles and work unit mandates.

Key Benefits Achieved

  • Finalized future-state organizational structure.




Define the roles inside your work units.

  • Future-state role design

Create a mandate statement for each work unit.

  • Work unit mandates

Finalize your organizational structure.

  • Finalized organizational structure

Module 5: Build Your Communication Plan

The Purpose

  • Create a communications plan to spread the word of the new organizational structure and retain buy-in from key stakeholders.

Key Benefits Achieved

  • Finalized communications deliverable.
  • Organizational redesign FAQ.




Conduct a stakeholder analysis to identify the impact and level of resistance from all stakeholders.

  • Stakeholder map

Create a communications plan tailored to the interests of each of your respective stakeholders.

  • Communications plan

Create an FAQ to address common questions and concerns around your restructuring.

  • Organizational restructuring FAQ