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Redesign Your IT Organizational Structure

Structure follows strategy: Design your IT organization for the future

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Contributors

  • Dan Humbert, IT Director, YMCA of Central Florida
  • John Arnold, CTO, Paysafe Group
  • Alan Fralick, CIO, Oldcastle Materials, Inc.
  • Nurith Rochon, CEO, Advanced Knowledge Innovations Inc.
  • 2 anonymous contributors
  • An organizational redesign represents a critical opportunity to ensure IT is aligned with the strategic direction of the organization.
  • A large variety of approaches and competing priorities make the task of implementing the best-fit organizational design highly complex and difficult to navigate.
  • External competitive influences and leading technological trends further complicate finding the right approach.

Our Advice

Critical Insight

  • Structure is not just your organization chart. Your structure will dictate how roles function and how people work together to create value. It is the key enabler of your strategic direction.
  • Balance adaptability and stability. You need to be able to adapt to change, but have a strategic baseline to assess whether that change fits the bigger picture.
  • Change in practice, not just on paper. Redesign requires constant caring and feeding to see through to the finish line. You role as a champion of change is critical to success.

Impact and Result

  • Define a set of organizational design principles that will act as a manifesto for change, providing a critical checklist so that structure does not devolve from the organization’s strategy.
  • Visualize IT’s structure with a customized operating model, clearly demonstrating how IT creates value and how work flows in and out of the department.
  • Define future-state work units, roles, and responsibilities that will enable the IT organization to complete the work that needs to be done.

Research & Tools

Start here – read the Executive Brief

Read this Executive Brief to understand the challenges associated with organizational redesign and how Info-Tech's methodology can help you navigate your way forward.

1. Craft organizational design principles and select an IT operating model

Start with crafting a set of organizational design principles that will govern your organizational restructuring through key strategy-aligned criteria.

2. Customize the IT operating model

Customize your operating model to fit the nuances of your organization's strategy and influencing factors.

3. Architect the target-state IT organizational structure

Turn your IT operating model into an organizational structure for the future.

4. Communicate the benefits of the new organizational structure

With your new organizational structure in hand, craft a communications plan to address key concerns and retain buy-in from all relevant parties.

Guided Implementations

This guided implementation is a seven call advisory process.

Guided Implementation #1 - Build design principles and operating model

Call #1 - Craft a set of organizational design principles
Call #2 - Select a baseline operating model

Guided Implementation #2 - Customize the operating model

Call #1 - Determine target-state sourcing and centralization
Call #2 - Customize and heat map the IT operating model

Guided Implementation #3 - Define roles and work units

Call #1 - Define target-state work units
Call #2 - Define roles and responsibilities within new work units

Guided Implementation #4 - Communicate to stakeholders

Call #1 - Plan stakeholder communication

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IT Organizational Design

Improve performance through a fit-for-purpose organizational design.
This course makes up part of the People & Resources Certificate.

Course information:

  • Title: IT Organizational Design
  • Number of Course Modules: 5
  • Estimated Time to Complete: 2-2.5 hours
  • Featured Analysts:
  • Carlene McCubbin, Sr. Research Manager, CIO Practice
  • James Alexander, SVP of Research and Advisory, CIO Practice
  • Now Playing: Academy: IT Organizational Design | Executive Brief

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Decide on Design Principles

The Purpose

  • Craft a set of design principles that are aligned with the organization’s strategic direction and external/internal influencers.

Key Benefits Achieved

  • A set of governing criteria for future organizational structure changes.

Activities

Outputs

1.1

Brainstorm the implications of your IT strategy on your organizational structure.

  • List of points and opportunities for new organizational structure
1.2

Use your collected data to conduct an analysis of current pain points and opportunities.

  • Review of Info-Tech diagnostic data
1.3

Create your finalized list of design principles.

  • List of custom-fit organizational design principles

Module 2: Select Operating Model and Organizational Structure

The Purpose

  • Select an operating model, customize it to meet the nuances of the organization, and land on a baseline organizational sketch.

Key Benefits Achieved

  • Create a custom-fit visualization of the way IT creates value.
  • Define IT’s core capabilities and where they lie within the organization.
  • Land on a baseline organizational sketch to be customized later.

Activities

Outputs

2.1

Finalize your operating model selection.

2.2

Customize the IT operating model.

  • Customized IT operating model
2.3

Decide on a baseline organizational structure.

  • Heat mapped (for gap analysis) IT operating model

Module 3: Customize Organizational Structure

The Purpose

  • Customize the new organizational structure to meet the future-state needs of the organization.

Key Benefits Achieved

  • Newly defined work units.
  • Categorized IT capabilities by work unit.
  • Clear accountabilities and responsibilities for core IT capabilities.

Activities

Outputs

3.1

Customize baseline work units to fit your organization’s future state.

  • Defined future-state work unit structure
3.2

Categorize your IT capabilities within your defined work units.

  • Categorized IT capabilities by work unit
3.3

Delineate accountabilities and responsibilities for your IT capabilities.

  • Capability-based RACI chart

Module 4: Define Roles and Finalize Work Units

The Purpose

  • Finalize the organizational structure by defining future-state roles and work unit mandates.

Key Benefits Achieved

  • Finalized future-state organizational structure.

Activities

Outputs

4.1

Define the roles inside your work units.

  • Future-state role design
4.2

Create a mandate statement for each work unit.

  • Work unit mandates
4.3

Finalize your organizational structure.

  • Finalized organizational structure

Module 5: Build Your Communication Plan

The Purpose

  • Create a communications plan to spread the word of the new organizational structure and retain buy-in from key stakeholders.

Key Benefits Achieved

  • Finalized communications deliverable.
  • Organizational redesign FAQ.

Activities

Outputs

5.1

Conduct a stakeholder analysis to identify the impact and level of resistance from all stakeholders.

  • Stakeholder map
5.2

Create a communications plan tailored to the interests of each of your respective stakeholders.

  • Communications plan
5.3

Create an FAQ to address common questions and concerns around your restructuring.

  • Organizational restructuring FAQ

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Town Of Milton

Workshop

8/10

$3,000

5

Western University of Health Sciences

Guided Implementation

10/10

N/A

N/A

Lee County Tax Collector

Workshop

3/10

N/A

2

Bauer Hockey LLC

Workshop

9/10

$63,880

10

City of Lakeland

Guided Implementation

10/10

N/A

50

Horizon Power

Guided Implementation

10/10

N/A

20

Halifax Port Authority

Guided Implementation

10/10

N/A

N/A

MTA Metropolitan Transportation Authority

Guided Implementation

10/10

$60,525

10

Segal

Guided Implementation

9/10

N/A

5

GLY Construction, Inc.

Guided Implementation

8/10

$2,421

2

Debswana

Guided Implementation

9/10

$31,405

9

HighTower

Workshop

9/10

$628K

10

Royal Canadian Mint

Guided Implementation

10/10

$50,000

20

Samaritan Ministries International

Guided Implementation

10/10

$62,810

20

Segal

Guided Implementation

8/10

N/A

10

Dark Fibre Africa

Guided Implementation

10/10

$119K

50

Donor Network West

Guided Implementation

10/10

$125K

20

Choctaw Nation Of Oklahoma

Workshop

10/10

$120K

50

Husco International Incorporated

Guided Implementation

10/10

$2,386

10

Manning & Napier Advisors, LLC

Workshop

9/10

N/A

50

Cross Country Mortgage, Inc.

Guided Implementation

10/10

$12,742

5

Werner Co.

Guided Implementation

6/10

$2,512

1

Segal

Workshop

9/10

$127K

20

North Carolina Department of Information Technology

Guided Implementation

9/10

N/A

4

Bauer Hockey LLC

Guided Implementation

10/10

N/A

20

Georgia Institute of Technology

Guided Implementation

10/10

N/A

10

Statistics Canada

Guided Implementation

8/10

N/A

N/A

Coghlin Companies, Inc.

Guided Implementation

10/10

$8,919

10

Mueller, Inc.

Guided Implementation

9/10

$23,867

N/A

Northwest Lineman College

Guided Implementation

1/10

N/A

N/A

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