- Changing workforce dynamics and increased transparency have shifted the power from employers to job seekers, stiffening the competition for talent.
- Candidate expectations match high consumer expectations and affect the employer brand, the consumer brand, and overall organizational reputation. Delivering a positive candidate experience (CX2) is no longer optional.
Our Advice
Critical Insight
- Think about your candidates as consumers. Truly understanding their needs will attract great talent and build positive brand perceptions.
- The CX2 starts sooner than you think. It encompasses all candidate interactions with an organization and begins before the formal application process.
- Don’t try to emulate competitors. By differentiating your CX2, you build a competitive advantage.
Impact and Result
- Design a candidate-centric talent acquisition process that addresses candidate feedback from both unsuccessful and successful candidates.
- Use design-thinking principles to focus your redesign on moments that matter to candidates to reduce unnecessary work or ad-hoc initiatives that don’t matter to candidates.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
Client
Experience
Impact
$ Saved
Days Saved
City Of Bakersfield
Guided Implementation
10/10
$8,160
9
Jane was very pleasant to work with, she showed me a number of points that helped focus our efforts in modifying our recruitment efforts. We have a... Read More
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