Establish a Program to Enable Effective Performance Monitoring
Maximize the benefits of infrastructure monitoring investments by diagnosing and assessing transaction performance, from network to server to end-user interface.
- Organizations have grown from mostly on-premises hardware to a hybrid environment with a mix of on-premises, legacy, and cloud.
- Organizations invest heavily into monitoring and tracking software, however, the business value that these investments generate is limited at best.
Our Advice
Critical Insight
- While a hybrid IT environment offers many benefits, the increased complexity means that it is difficult to truly understand transaction performance as it flows through the application infrastructure.
- Application performance monitoring (APM) tools have the power to provide end-to-end visibility into application performance, however, these tools do not work out of the box. APM implementations often lose value when the organization buys a tool reactively without considering business requirements.
Impact and Result
- Organizations need to focus on the basics of infrastructure flow mapping and transaction profiling to establish a relevant baseline before engaging vendors. The chief enterprise architect needs to be involved in the transaction mapping process and help establish a common frame of knowledge for all members of the application and infrastructure teams.
- All transactions are not created equally. A project that seeks to implement enterprise-wide performance management is doomed to fail. Focus on providing performance management support for a subset of the most critical transactions first. This will give the IT team an opportunity to familiarize themselves with the technology and support subsequent rollouts.
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Contributors
- Andreas Grabner, Technology Strategist, Dynatrace
- Jonah Kowall, VP Market Development and Insights, AppDynamics
- Jean Yves Lamour, Digital Sales Development Representative, CA Technologies
- Time Hengen, Business Development Manager, Nastel Technologies
- Three anonymous contributors
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