Enterprise Service Management Assessment Tool Action Plan Guide

Author(s): Nhat Tran, Tony Denford

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Tags

Service management, enterprise service, enterprise service management, ESM, service delivery, IT-business alignment, IT-business integration, business satisfaction, ESM assessment, action plan, pilot, customer satisfaction, customer journey, customer journey map

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Develop a Plan to Pilot Enterprise Service Management

Deliver exceptional services to the customer by managing services across the enterprise.
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