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This phase will take you through the following activities:

  • Identify and prioritize your services.
  • Create customer journey maps for your prioritized services.
  • Identify an enterprise service management (ESM) pilot.
  • Finalize your action plan for your pilot.

Use this phase as part of the full blueprint, Develop a Plan to Pilot Enterprise Service Management, to finalize your action plan for an ESM pilot.

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Develop a Plan to Pilot Enterprise Service Management

Deliver exceptional services to the customer by managing services across the enterprise.

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