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This phase will take you through the following activities:

  • Assess your current state for enterprise service management (ESM) with the Enterprise Service Management Assessment Tool.
  • Identify the gaps and appropriate actions to improve with the Enterprise Service Management Assessment Tool Action Plan Guide.

Use this phase as part of the full blueprint, Develop a Plan to Pilot Enterprise Service Management, to help identify weaknesses and gaps in foundational areas for ESM.

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Develop a Plan to Pilot Enterprise Service Management

Deliver exceptional services to the customer by managing services across the enterprise.

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