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Use the Service Management Target State Workbook to determine the direction your organization should go based on future objectives, with current pain points and constraints as considerations. Learn about the six target states and the processes involved in each one:

  1. Stabilize the environment
  2. Establish problem & event management
  3. Become proactive
  4. Become service oriented through BRM & service catalog
  5. Establish and monitor business-facing metrics
  6. Become a service provider

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