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The IT department whose role was vaguely described as keeping the lights on must now work with the business to identify exactly whose lights should remain on, and how bright those lights need to shine.
This research note will examine:
- The role service level management will play in budget cut scenarios.
- Challenges in relating real budget savings to the management of IT services.
- Recommendations for IT service level reductions.
Proactive evaluation of Service Level Agreements (SLAs), increased resource flexibility, and improved communication with the enterprise about budget cuts will demonstrate a higher level of accountability for IT spending and facilitate the reduction of service cuts.