Resolving Telecom Services Contract Problems: A Case Study


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Most companies opt for a multi-year telecom services contract; the subject of this research note was in the second year of a three year contract with their primary service provider. They were also tied into a monthly revenue commitment as well as an aggregate three year revenue quota. This research note discusses: 

  • Why their future economic outlook was clouded.
  • The negotiation strategy plan.
  • The final outcome – plus a few surprises.

Those companies interested in modifying the terms of an existing telecom contract should pay particular attention to the strategy and the actions discussed in this research note.

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