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There is no reason why small network groups cannot deliver quality telecom services and support to their business units. When internal service problems occur, they are often the result of poor planning and/or inter-department communication failures. Cross-functional teams resolve these problems, save valuable time and money, and prevent needless user frustration. To create a cross-functional team, focus on the following points:

  • Identify the tangible benefits of cross-functional teams.
  • Create the guidelines for setting up and managing the team.
  • Establish a common knowledgebase for team members.

Although this research note discusses how a cross-functional team can improve the quality of the network services provided to business units, the same processes and steps can be employed to resolve other IT challenges and problems.

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