Microsoft Momentum - NHLPA sharpens its service edge

(May-10) In each National Hockey League game, thousands of event-level statistics are meticulously recorded and stored for future use and examination. Players’ performance is evaluated based on over 65 criterion, some of which include goals, assists, plus-minus, giveaways, takeaways, face-offs, time-on-ice, shifts, shutouts, saves, and a host of others.

These statistics are added to a database that, when used in conjunction with Microsoft CRM, can serve up a complete profile of any NHL player.

This database, which collects the information from each game, is hosted by the National Hockey League Player’s Association, or NHLPA, the labor union that represents professional hockey players. The Toronto-based NHLPA maintains personal and career information on nearly 15,000 current, past, and prospect NHL players, collecting and maintaining a database of private information including over 15,000 SPCs (Standard Player Contracts), 15,000 SPACs (Standard Player Agent Contracts), and 100,000 career transactions that both players and their representatives – but not the public – can access on a private intranet.

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