Maximize the Frontline Experience: The Human Side of Technology in Policing Storyboard

Author(s): Vishal Monga

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Maximizing the frontline experience (FLE) is important for many reasons, including enhancing police officer job satisfaction and retention. New approaches to technology development and implementation can improve the FLE in policing.

Leading police departments have recognized the importance of developing internal innovation capabilities, such as digital labs, that incorporate modern development practices and approaches such as human-centered design (HCD), DevSecOps, and MVPs. By implementing these approaches, police officers can further enhance their FLE.

To improve the FLE, consider the following approaches:

  • Identify technologies that can assist front-line officers in daily tasks.
  • Prioritize a user-centric technology design approach.
  • Implement technology by gathering input from front-line officers and the community.
  • Provide training and support for adopting new technology.
  • Continuously evaluate and refine technology solutions.
  • Monitor emerging technology trends.
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