The IT vendor performance manager (VPM) provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. The performance manager monitors the day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root-cause analysis, and works with the vendors on continuous improvement. Additionally, they take appropriate action to correct failed activities, functions, and processes.
IT Vendor Performance Manager
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.