Influence Case Study

Author(s): Lori Kantymir

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Use this case study with the Training Deck: Effectively Influence Organizational and Tribal Stakeholders to stimulate thought on influence. This case study follows:

  • A senior customer service manager at Mega Casino.
  • The challenge of attracting and retaining customer service representatives to meet the needs of the growing organization.

Provide the information within this template to allow your HR team to solve the challenges of this case study.

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