Incident and Problem Management – Phase 2: Develop Problem Management Procedures

Author(s): Jeremy Roberts, John Annand, Fred Chagnon

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If you don't root out incidents at their source, you might find yourself putting out the same fires over and over again. Problem management is a great way to combat this. This phase will take you through the following activities:

  • Identify problems.
  • Develop a problem management workflow.

Use this phase as part of the full blueprint, Incident and Problem Management.

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