This phase will help you identify critical incidents through the development of a prioritization scheme and the identification of critical IT services. This phase will take you through the following activities:

  • Identify critical incidents.
  • Develop a critical incident workflow.

Use this phase as part of the full blueprint, Incident and Problem Management.

Also In

Incident and Problem Management

Don’t let persistent problems govern your department.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019