Establish a Service Metrics Program That Meets Business Needs – Phase 1: Launch the Project


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Implement a metrics program that not only monitors and addresses performance of IT services, but also demonstrates the value of IT to the business. Start the project off by establishing clear goals and direction.

Use the activities in this phase to:
  • Identify stakeholders
  • Define objectives for the service metrics program
  • Create project charter and obtain sign-off
  • Create metrics to measure value of the service metrics program
It’s important to recognize that in addition to metrics reporting audiences, there are other metrics program stakeholders.

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Search Code: 77623
Published: May 25, 2015
Last Revised: May 25, 2015

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