Develop Meaningful Service Metrics – Executive Brief

Author(s): Paul Brown, Kimberly Jiang, Valence Howden

Service metrics are one of the key tools at IT’s disposal when articulating and ensuring its value to the business, yet metrics are rarely designed and used for that purpose.

This brief will help you understand how you can derive the appropriate service metrics to drive your IT organization forward:

  • Align business/IT objectives (design top-down or outside-in)
  • Significantly improve the relationship between the business and IT aspects of the organization
  • Reinforce desirable actions and behaviors

View the Complete Blueprint:

Develop Meaningful Service Metrics

Reinforce service orientation in your IT organization by ensuring your IT metrics generate value-driven resource behavior.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019