This phase will take you through the following activities:

  • Identify your gaps based on the optimal states for agility in phase 1 and your agility score in phase 2.
  • Create a custom roadmap for service management agility.
  • Create a stakeholders presentation for service management agility.

Use this phase as part of the full project blueprint, Build a Roadmap for Service Management Agility, to build your roadmap and stakeholders presentation.

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Build a Roadmap for Service Management Agility

Use Agile principles to focus on value and deliver high-quality services.

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