This phase will take you through the following activities:

  • Assess your current state of agility with the assessment tool.
  • Determine your agility score.

Use this phase as part of the full project blueprint, Build a Roadmap for Service Management Agility, to help identify weaknesses and gaps for input into the roadmap in phase 3.

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Build a Roadmap for Service Management Agility

Use Agile principles to focus on value and deliver high-quality services.

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